How do I return an item?

Customer must request a Return Materials Authorization (RMA) via e-mail utilizing
The request should include name, address, order / invoice number and items to be returned.
No product(s) that Customer purchases from Drainage Solutions North, Inc. (DSN) shall be returned to DSN without written approval of DSN and proof of purchase.

In the event such approval is obtained, a twenty (20%) restocking charge shall be deducted from the refunded purchase price.
No product(s) will be accepted for return by DSN without being clean, merchantable and immediately ready for resale. Any return of product(s) to DSN shall be the sole responsibility of the Customer, at Customer's sole cost and expense.